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Browse our frequently asked questions to find out more about our services and products or please get in touch to speak directly with us.
Most Popular FAQs
How to order from us?
Inquiry → Offer Quotation → Build Mutual Communication → Sample Order Confirmed → Samples Approval → Send PI for Bulk Order → Deposit Payment → Start Production → Send Pictures or Videos for Confirmation → Balance Payment → Shipment → Product Arrives → After Sales Service
What’s your MOQ?
Different types of products, MOQ is different:
Titanium / Stainless Steel / Damascus / Zirconium / Tantalum Rings: 20-30pcs per size per model;
Tungsten / Ceramic / Cobalt Rings : 10pcs-20 per size per model;
Fashion Rings / Earrings /Necklaces / Bracelets: 100-200pcs per design.
Can I get a free sample?
For the first cooperation, normally we will charge sample fee, but sample fee is refundable.
It depends on the quantity of bulk order, partial or full sample fee will be refund to you accordingly. It’s negotiable according to specific case.
Do you offer custom options/materials?
Yes, definitely we do.
Please feel free to send your drawings, samples or photos of the designs you want.
How about your quality?
We inspect each item before delivery, and if our products have any quality problem, we will refund or make replacements to you. So, please don’t worry about the quality.
What is your payment term and payment methods?
- For sample orders, we require full payment before sample production.
- For bulk orders, 50% deposit before production, and 50% balance before delivery.
- Payment terms, we accept T/T (Bank Transfer) and Alibaba Trade Assurance.
What's your shipping cost and courier?
The shipping cost depends on the weight or volume of the package. Different order quantity, the shipping cost will be different.
Normally, we send the packages by DHL/FedEx/UPS, we have our shipping agent, good price and fast delivery.
What’s your production time?
Normally, our production time for sample order is about 2-3 weeks.
And bulk order production time is about 20-30 business days. It depends on the order quantity and complexity of the styles.
Can I get my order engraved?
Yes, sure. We offer free laser engraving.